What is Ongoing Monitoring?

What is Ongoing Monitoring?

A key part of reducing risk and maintaining strong business relationships is being able to access information to know your customers (KYC), vendors, and third-parties. Not only is gathering information about these people important for customer due diligence and customer and vendor risk assessment, but it helps you implement better procedures in your business for … Read more

Three Risk Management Tips for Collections

Three Risk Management Tips for Collections

Collections is a constantly changing landscape — collection agencies deal with changing consumer data and a variety of different parties, all while having to maintain compliance with different debt collection regulations. There are a lot of factors collection agencies have to deal with in terms of risk management, but one factor you can control is … Read more

Ten Private Investigator Terms to Know


If you’ve ever read a private investigator book or watched a private investigator TV show or movie, you’ve likely heard a number of different terms used by private investigators. Some terms you may have known right off the bat, and others may have left you wondering, “what does that even mean?” Because private investigation has been … Read more

What is First-Party Fraud?

What is First-Party Fraud?

When you think of fraud, you likely think of someone stealing another person’s information in order to get a loan or credit to buy certain products. This specific kind of fraud is called third-party fraud, and it has a clear victim — the person whose identity is stolen. Most fraud prevention techniques and tools are focused … Read more

How Technology Can Reduce Costs at your Collection Agency

How technology can help reduce costs for collections agencies

Collections can be costly — collections agencies need to pay their employees, pay for software, pay for postage and other forms of communication, pay for data acquisition, and more. Employees tend to be one of the greatest costs for debt collection firms because they need to pay their employees salaries, bonuses, and benefits. However, employees … Read more

What is Customer Due Diligence (CDD)?

What is Customer Due Diligence?

Customers are the foundation of any company. Without a comprehensive understanding of who your customers are, it’s hard to make informed decisions about how to grow — like who to target, what services to provide, and how to best provide these services. While every business gathers some information about their customers, many do not take … Read more

What is a Debt Buyer?

What is a debt buyer?

No financial institution wants to deal with overdue debts, especially when a payment is long overdue and becomes a bad debt. However, essentially any company that extends credit has to deal with collections at some point or another. Some creditors may try to do fdcpa first-party collections through an in-house collection branch. If a financial … Read more

What is Risk Mitigation?

What is risk mitigation?

No organization wants to deal with obstacles or questions when it comes to their business, customers, or vendors. Tough situations in the business world means money, time, and resources spent trying to solve the issue rather than on bringing in revenue. Take identity theft: the FTC reported there were 4.8 million identity theft and fraud … Read more

Four Debt Collection Tools for Quick and Efficient Collection

Four Debt Collection Tools and Technologies

The debt collection process involves many different steps. Before you can collect on a debt, you need to locate debtors, manage collections accounts, contact the debtors, gather consumer or business information for account monitoring, and more. Handling all these moving pieces can be challenging for even the most experienced debt collectors. That’s why it’s important to … Read more