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Government Collections Software

Maintaining a Better Government Collections Process With Tracers

The collections process can certainly be a tricky one, and even more so when the government’s the one doing the collecting. Although collections agencies certainly exist, the government has some debts it has to collect on as well. When you want to make your collections process easier and more streamlined, it’s important to do it with the best tools. That’s why many government agencies use Tracers’ public records search engine tools to maximize their collections abilities.

Keep Collections In-House

One thing that many organizations, including government organizations, might want to do is make sure their collections stay in-house. Third-party collections agencies can sometimes have better success rates than first-party collections agencies, but that’s typically because they have better tools. When you use Tracers, you don’t have to worry about that.

Tracers gives your government agency access to the same tools that professional collections agencies have access to. Just by using Tracers, you’ll be able to make collections easier because you’ll have access to the best tools in the business. That’s the best move you can make for collections.

Identify Hard-To-Find Debtors

In some instances, you may find that people prefer to just “skip town” instead of paying their debts. Although this is harder in today’s modern age, it’s still sometimes possible for people to leave without a forwarding address. In these situations, skip tracing tools are going to be your best option for finding them.

Traditionally, skip tracing tools have been difficult to use for people who don’t belong to a collections agency. This is another reason that third-party collections agencies often have an edge on first-party collections agencies. Once you get the hang of the tools at Tracers, you’ll be able to identify debtors no matter where they go.

Search for Debtors in Your Preferred Way

Depending on your department, there are many ways you might want to search for debtors. Different departments need different ways of searching for people. That’s exactly why Tracers offers three different ways to search:

The way you choose will have to do with your department’s situation. Are you dealing with debtors who have skipped town, leaving absolutely no trace? Do you just need to make sure your list of debtors has the proper information? Are you appending data that you were never able to collect? Tracers can handle all of these needs and more.

Maintain Right-Party Contact

“Right-party contact” describes when you’re able to contact the person you’ve been looking for. This may come about in a variety of ways. For example, if someone changed their phone number and the number you have on file now redirects to a new person, you need to update it so you can achieve right-party contact.

Tracers offers a number of tools that will help you maintain right-party contact. You need to be able to maintain right-party contact through all sorts of problems, and that’s where Tracers really shines. No matter how long it’s been, you can probably find the newest information.

Make Collections Easier On All Parties

Collections can be difficult for debtors as well as for creditors. As a governmental agency, you may have the right to collect on a debt, but you also need to make sure you’re helping people go through any public assistance thresholds they may meet so that collections is easier on them as well.

When you handle collections as an overarching part of the general governmental concept, rather than as an isolated incident, you’ll be more able to make it easy for everyone. That’s one of the reasons handling collections through Tracers as a governmental agency is useful, rather than outsourcing your collections needs to a third-party.

"Before Tracers, I had to log in at a desktop to obtain investigative data. Now I can log on anywhere I can get internet. Many times investigators are doing surveillance away from their desktops and they can use their phones to perform searches."

Mark Jenkins
Department of Veteran Affairs

What Industries May Need Collections Opportunities?

The government isn’t always one that you think of as needing to take advantage of collections tools. However, just like many other industries, the government may also need to utilize collections tools every so often. Tracers makes its collections tools available to individuals working for a wide variety of industries, including:

This isn’t a complete list of the industries that can benefit most from collections tools at Tracers. In fact, if you’re dealing with collections concerns and you want them to remain in-house, it’s probably a good idea to look into ways that Tracers’ software can benefit you. These tools are a useful way to maximize your collections options.

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